What to do when a scan doesn't return a result.

• Check Your Photo: Make sure the plant (or mushroom/insect) is clearly visible, in focus, and well lit. Blurry or dark photos often fail.
• Reframe: Get closer and fill the frame with a single leaf, the whole plant, or the specimen.
• Internet Connection: Identification and diagnosis require an internet connection. Confirm you are online and try again.
• Try Again: Occasionally the service is busy. Wait a moment and retake the photo.